Delivery
Do you offer free shipping?
Shipping is free on all orders over £40.
Back to the topWhen will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
Please see our
Shipping and Delivery page for more information.
Back to the topWhere will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Back to the topWill I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Back to the topMy order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at
enquiries@itsonlyamovie.uk with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Back to the topWhat if I entered the wrong address?
If you entered the wrong address at checkout, you can still change it while we fulfil your order. Once your order is out for delivery, we can’t guarantee the possibility of changing any information.In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.
Back to the topOrders
How are your products made?
We work with a print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Back to the topHow do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at
enquiries@itsonlyamovie.uk.
Back to the topI received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at
enquiries@itsonlyamovie.uk within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Back to the topDo you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at
enquiries@itsonlyamovie.uk with photos of wrong/damaged items and we’ll sort that out for you.
Back to the topCan I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at
enquiries@itsonlyamovie.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Back to the topProducts
How is print-on-demand (POD) more sustainable than conventional manufacturing?
Our stock:
Traditional retailers produce items before putting them up for sale, so they’re always manufactured in bulk to save money. In contrast,
Its Only A Movie only makes products when an order is placed, limiting our stock to items that already have a buyer.This lets us avoid the overproduction that is widespread in the rest of the industry. Unsold stock is usually thrown out or burned, with fashion retailers alone wasting 92 million tons of textile each year. In POD, waste mainly comes from items damaged during printing, and our suppliers’ rate of damages is consistent with the industry standard.
Our fulfilment:
Direct-to-garment (DTG) printing is more sustainable than other more outdated apparel printing methods, such as screen printing. Not only does screen printing use a lot of water and plastisol inks that don’t biodegrade, but it’s also generally used for bulk orders, which leads to overproduction. In comparison, DTG printing is more eco-friendly because items get printed only when they’re ordered, and this method can be used for single-item printing.
Back to the topWhat type of ink do you use?
DTG products
For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing too, and reduce environmental waste. These inks provide a high washing
colorfast AATCC rating of 4.
Sublimation products
We use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink.
Phone cases
We use Mimaki UV Inkjet Ink Lus 120 ink for phone cases. This ink is GREENGUARD Gold certified, which means the ink meets the gold certification for building materials, finishes, and furnishings.
Posters
For posters, we use Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified.
Other non-apparel products
For mugs, we use Sawgrass SubliJet HD ink. For selected non-apparel products, stickers, and canvas, we use EPSON SC80610/80600 ink.
Back to the topSuppliers
We work with suppliers that produce high-quality products that last through many washes, keeping print colours vibrant and the fabric soft.
Bella + Canvas
Bella + Canvas is known for its premium quality tees that come in a wide variety of sizes and colours. Their apparel is made using airlume combed and ring-spun cotton, which is famous for its durability and extra softness. The brand is revolutionising the concept of fast fashion by introducing eco-friendly practices in its apparel production.
Gildan
Gildan offers wardrobe essentials such as t-shirts, sweatshirts, and hoodies in both classic cuts and contemporary styles. The brand is also a part of the Genuine Responsibility® program which focuses on creating apparel using renewable energy and less water than the industry average.
Cotton Heritage
Cotton Heritage’s expertise extends from decades of providing our customers premium quality apparel blanks. They are a mill-direct, WRAP-Certified company that is committed to creating ethically produced garments with superior printability.
Back to the topWhat technology is used to print on t-shirts (and other fabric products)?
Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, the amount of colours used doesn’t affect pricing, and there aren’t any order minimums. We use Kornit printers for all DTG-printed garments. The white underbase is always applied when the design is:Colourful
White or has white elements
Entirely black and will be printed on a black or very dark grey garmentNote: White Fleck Triblend and Ash colours aren’t 100% white and an underbase may be used on these if the design contains white elements.
Back to the topHow does fabric blend affect print quality?
DTG printing process is best suited for garments that are 100% cotton. So if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave.However, there are exceptions to this. If a cotton is too thick, it can absorb more of the ink and result in a faded look.
Back to the topHow are your products packaged for shipment?
As a general rule of thumb, all our products are packaged in paper or plastic mailers or cardboard boxes.Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching.
The most commonly used packaging in our facilities is a post-consumer recycled (PCR) plastic mailer. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer.PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.The amount of PCR in the packaging differs for each fulfilment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.Below is an extensive list of various product categories and their packaging descriptions.
Apparel and other textile products
Textile products, including clothing and home & living products like towels, blankets, pillowcases, etc., are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer.
Hats
Structured hats are packaged in corrugated cardboard boxes. Beanies are packed in post-consumer recycled (PCR) polymer mailers, just like other apparel items.
Home & living
Most sublimated home textile items go in post-consumer recycled (PCR) polymer mailers. Large products and oversized multi-item shipments are packaged in cardboard boxes.Mugs, water bottles, tumblers, and other drinkware are packaged in cardboard boxes.
Stationery
We use kraft envelopes or resealable plastic bags with stay-flat inserts to pack stickers, depending on the location. Similarly, we use kraft envelopes to package greeting cards and postcards.Journals are shipped in flat paper mailers, while notebooks and calendars are packed in cardboard boxes.
Wall art
Canvases and framed posters also come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in.Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch.Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in.
Back to the top
