Frequently Asked Questions

Orders

Which countries do you deliver to?

We currently deliver to the UK, Republic of Ireland, Netherlands, Spain, Germany and Italy. If you are from the USA, Australia or another European country, please send us a message with your order.Back to the top

Do you offer free delivery?

Yes, we offer free delivery on all orders.Back to the top

How long does delivery take?

It depends on the item, but usually, it takes 3–7 days to deliver an order. Please see our Shipping and Delivery page for more details.Back to the top

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check the order tracking page
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at orders@itsonlyamovie.uk with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.Back to the top

How do I track my order?

Visit the order tracking page and input your Order ID Number and email address. If you have any questions about your tracking or shipment, drop us a line at orders@itsonlyamovie.uk.Back to the top

What if I entered the wrong address?

If you entered the wrong address at checkout, you can still change it while we fulfil your order. Once your order is out for delivery, we can’t guarantee the possibility of changing any information.In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.Back to the top

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@itsonlyamovie.uk within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!Back to the top

Do you offer refunds?

Please check our returns policy. Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at orders@itsonlyamovie.uk with photos of wrong/damaged items and we’ll sort that out for you.Back to the top

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at orders@itsonlyamovie.uk  within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!Back to the top

Products

Which suppliers do you use?

We work with suppliers that produce high-quality products that last through many washes, keeping print colours vibrant and the fabric soft.

Bella + Canvas

Bella + Canvas is known for its premium quality tees that come in a wide variety of sizes and colours. Their apparel is made using airlume combed and ring-spun cotton, which is famous for its durability and extra softness. The brand is revolutionising the concept of fast fashion by introducing eco-friendly practices in its apparel production.

Gildan

Gildan offers wardrobe essentials such as t-shirts, sweatshirts, and hoodies in both classic cuts and contemporary styles. The brand is also a part of the Genuine Responsibility® program which focuses on creating apparel using renewable energy and less water than the industry average.

Cotton Heritage

Cotton Heritage’s expertise extends from decades of providing our customers premium quality apparel blanks. They are a mill-direct, WRAP-Certified company that is committed to creating ethically produced garments with superior printability.Back to the top

What technology is used to print on t-shirts (and other fabric products)?

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, the amount of colours used doesn’t affect pricing, and there aren’t any order minimums. We use Kornit printers for all DTG-printed garments. The white underbase is always applied when the design is:

• Colourful
• White or has white elements
• Entirely black and will be printed on a black or very dark grey garment

Note: White Fleck Triblend and Ash colours aren’t 100% white and an underbase may be used on these if the design contains white elements.Back to the top

What type of ink do you use?

DTG products

For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing too, and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.

Sublimation products

We use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink.

Phone cases

We use Mimaki UV Inkjet Ink Lus 120 ink for phone cases. This ink is GREENGUARD Gold certified, which means the ink meets the gold certification for building materials, finishes, and furnishings.

DPP Art Prints

For art prints, we use Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified.

Other non-apparel products

For mugs, we use Sawgrass SubliJet HD ink. For selected non-apparel products, stickers, and canvas, we use EPSON SC80610/80600 ink.Back to the top

How does fabric blend affect print quality?

DTG printing process is best suited for garments that are 100% cotton. So if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave.However, there are exceptions to this. If a cotton is too thick, it can absorb more of the ink and result in a faded look.Back to the top

How are your products packaged for shipment?

As a general rule of thumb, all our products are packaged in paper or plastic mailers or cardboard boxes.Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching.The most commonly used packaging in our facilities is a post-consumer recycled (PCR) plastic mailer. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer.PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.The amount of PCR in the packaging differs for each fulfilment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.Below is an extensive list of various product categories and their packaging descriptions.

Apparel and other textile products

Textile products, including clothing and home & living products like towels, blankets, pillowcases, etc., are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer.

Hats

Structured hats are packaged in corrugated cardboard boxes. Beanies are packed in post-consumer recycled (PCR) polymer mailers, just like other apparel items.

Home & living

Most sublimated home textile items go in post-consumer recycled (PCR) polymer mailers. Large products and oversized multi-item shipments are packaged in cardboard boxes.Mugs, water bottles, tumblers, and other drinkware are packaged in cardboard boxes.

Stationery

We use kraft envelopes or resealable plastic bags with stay-flat inserts to pack stickers, depending on the location. Similarly, we use kraft envelopes to package greeting cards and postcards.Journals are shipped in flat paper mailers, while notebooks and calendars are packed in cardboard boxes.

Wall art

Canvases and framed posters also come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in.Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch.Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in.Back to the top